Return Policy

We are sorry, stuff but custom SignatureFlex orders may not be cancelled or returned.  It is the responsibility of the customer to ensure that the molding purchased is designed for their particular installation.

To return a defective product, contact us for a Defective Material Report (DMR).  Upon approval, a Return Authorization (RA) will be issued for the product to be returned and inspected.  Valid claims will be issued full credit.

To return a non-custom, non-defective product, contact us for a Return Authorization (RA) number.  The return must be made within 30 days of the original invoice date.  Returned non-defective profiles must be in good condition and will be subject to a 15% restocking fee.  Any credits issued will be applied to the original purchaser’s account.

All returns must be shipped freight prepaid via UPS or FedEx.

Contact us if you have any questions at 800-228-6671 or at

Ordering Information

If your interested in ordering this product, please click below to download our order sheet. Fill out the information and fax the form to 419-435-5688